Pizza News

Espresso & cappuccino

Pizza and espresso, these items embody the soul of Italy better than any other.  And just as pizza is no longer the domain of Italy, having achieved mammoth status in Canada and the US, so too has espresso and its derivatives, cappuccino and latte. While these two noble products are … More

Pizza News

The art of selling pizza

I like to call it the three G's. That is Great food, Great service and Great entertainment. Any one of the three will make me come back to a restaurant. Great food makes me more tolerant of poor service or a boring atmosphere. Entertainment and great service from the staff … More

Pizza News

It pays to say I'm sorry

Do you believe in the power of redemption? It's now a proven fact that a simple phone call and apology can keep dissatisfied customers from going to your competitor. Two Domino's Pizza franchisees recently put this statement to the test. Steve Leonard and Tom Wallace wanted to know the real … More

Pizza News

How appetizing is your menu?

Download List of Appetizer Companies (Excel File) Outside of encouraging customers to order additional toppings, how can a pizza operator increase his average ticket sales without increasing the menu price of his or her pizza? This is where the appetizer menu comes into play. Unlike most restaurants where customers order … More

Pizza News

How to fire someone

Do you ever feel like firing an employee is a necessary evil -something you have to do whether you feel comfortable doing it or not? Handled incorrectly, it can compound an already bad situation.  It can even turn into a full-blown disaster if a lawsuit ensues!  On the other hand, … More

Pizza News

Dino's eggplant pizza

If you weren't born Italian or into a culture of eggplant cuisine, you don't know what you're missing! North America is the last continent to truly appreciate this unique, versatile and delicious vegetable. Eggplant is becoming more popular everyday, by the minute, and you have to try it. Vegetarians know … More

Pizza News

Pizza in Ireland

Corned beef, potatoes and shamrocks. It's the perfect topping trio for an Irish pizza, right? Well, not really, except perhaps in some stereotypical pizza kitchen. What today's traveler to Ireland will find in some of the better, more creative pizza parlors are bacon and cabbage pizzas, as well as toppings … More

Pizza News

Customer profiling, makes customers happier

Have you ever felt like it was a waste of your and your customer's time to ask those suggestive-selling questions? Simran Mangat-Garcia, who owns a Roundtable Pizza franchise in Anaheim, California, concluded that those 'required' questions just tick some customers off. Customers who are greeted by a waitstaff member with … More

Pizza News

Do your customers hang on or hang up?

On a busy night in most pizzerias delivery calls start out something like this: "Thank you for calling PMQ Pizzeria. Can you hold, please?" Or what about this one: "Thank you for calling PMQ Pizzeria. Can I take your order?" Customer responds with, "What are your specials?" Then your employee … More

Pizza News

Staying focused on what's important

quot;You have to want to give. When people see this, they will want to come to you and will support your business. Once you become familiar with the people, you create a family." Sometimes in the process of doing business, you lose focus of what's important. At the 2001 Pizza Expo in Chicago, I … More