Web Exclusives

Mr. Negative: How to Manage Pizzeria Employees With Bad Attitudes

They’re here, there, everywhere. They upset managers and fellow employees—even themselves—and bring down staff morale. We’re talking, of course, about Mr. or Ms. Negative, those employees with bad attitudes who often make life miserable for their bosses and their co-workers with their constant complaints and naysaying ways. If not carefully managed, … More

Pizza Without Borders

Bone Sauce Tops off Pizza in Costa Rica

Author, speaker, and marketer Rudy Waldner reports on his visit to Costa Rica, where he regularly speaks on his book Marketing from the Trenches at the Culinary Trainer School in San Jose. Aside from Costa Rica’s exciting outdoor activities and progressive environmental awareness, Costa Rica’s culinary landscape is deep and … More

Web Exclusives

Five Ideas for Unique Chicken Wing Flavor Combos

Carol Hilker has eaten so many wings, she has a fear of facing a flock of mangled chickens in the afterlife. “I’ve written and tested a million recipes,” Hilker, a food writer and cookbook author, told PMQ’s Bill DeJournett in a recent interview. “I definitely fear that, if I go to … More

Web Exclusives

Pizza Delivery Goes Fully Robotic at George Mason University

  A fleet of robots are delivering the three main food groups—pizza, doughnuts and coffee—to students at George Mason University (GMU) in Fairfax, Virginia, possibly signaling a new era in foodservice automation. Hospitality company Sodexo, which manages dining services at GMU and hundreds of other colleges and universities, has … More

Web Exclusives

5 Tips for Crafting Better Menu Copy

You can’t overestimate the importance of your menu. It’s much more than simply a document for helping people choose what they want to order. Your menu is a make-or-break marketing tool that determines whether a customer spends money with you or not. Think about how well-written your current menu is … More

Web Exclusives

How to Fire a Pizzeria Employee Without Making an Enemy

The only thing worse than firing a pizzeria employee is being the employee who gets fired. It’s a deeply unpleasant experience for everyone involved. Aside from the discomfort of breaking the bad news to an employee who didn’t see it coming, restaurant owners face the risk of retribution—thanks to … More