Month: April 2016

This Week in Pizza–April 6

    What kind of message are your employees sending out to customers when you’re not there? A Domino’s franchisee last week learned a hard lesson about his staff’s customer relations skills from nurses at a nearby hospital. When the nurses ordered a pizza five minutes before the shop’s closing time, they got a rude […]

This Week in Pizza–March 30

  Do you feel like you’ve tried everything to speed up slow weekdays—and run out of options? Here’s an idea from marketing guru Tom Feltenstein. Set up a fake picket line in front of your store, with employees and friends waving signs bearing short, positive messages, such as “I Love Working at (Pizzeria Name)” and […]