Kevin Leidecker of NYPD Pizza and John Scully of Pizza Cloud have an in-depth discussion of how call centers have changed Kevin’s operation, lowered his costs and raised his revenues.
See the full webinar with John Scully. He has been in telecom for 35 years and spent many years building and operating call centers. These ranged from very small, to over 1,000 seat facilities that handled a half million calls per week for companies such as Priceline.com, Comcast and even AT&T.
Since 2007, John has been in the IP phone business, and in 2014 founded PizzaCloud to address the specific needs of this industry. Now he is bringing his “evil call center” past together with current technology.
For more information about Pizza Cloud, visit PizzaCloud.net