Join John Scully, president of PizzaCloud, and PMQ tomorrow, July 28th, as we learn to traverse the rocky terrain of handling customers’ needs in a quick, concise and consistent manner using today’s newest technology:
- Multiple methods to deal with phone calls while understaffed
- Call Centers/centralized call handling: If your POS system supports it, this is a great solution!
- A.I. (the robot overlords answering your phones): Is it finally real? One of the largest pizza chains in the country uses AI in 700+ stores
Leveraging the phone system to push people to order online
- Integrated SMS/Text messaging: Inbound and outbound text messaging on your main number both from the phone system and POS system
John Scully, president of PizzaCloud, has 35 years of telecom experience, including building and running large call centers (some with over 1,000 seats) and eight years focusing on the pizza industry, with almost 2,000 pizza restaurants as customers.