Pizza Chain Has Business Model That’s Unique in the USA

Vocelli Pizza Has Call Center with One 800 Number to Serve 41 Stores in Nation’s Capital

PITTSBURGH, Aug. 20 /PRNewswire/ — It’s possible that no company, in any type of industry, has a business model like Vocelli Pizza. The pizza chain features a call center that takes orders for stores from Pennsylvania to Washington DC to Florida with one 800 number. As Vocelli Pizza expands throughout the United States, many new stores will also use the same 800 number. In fact, a new Vocelli Pizza store just opened in Lanham, MD and is using the 800 number. The Lanham store is the 41st in the Washington, DC area.

“Nobody else has a single 800 number as the driving force of its business plan,” said Jim Powers, Vocelli Pizza’s Director of Marketing. “Other pizza chains have different numbers for different locations. We’re the only national pizza company focusing on an 800 number call center system.”

Customers love the convenience of having just one number to remember in markets served by Vocelli Pizza, Powers said. “Wherever they are — at home, at work, or on vacation — they can pick up the phone and dial 800-707-1111 for Vocelli Pizza.”

The call center processes approximately 40,000 calls a week. Ninety percent of all calls are answered within 20 seconds after the initial greeting, which is significantly less than the hold time for average pizza phone orders.

Vocelli Pizza’s call center is staffed with over 120 team members, who are trained in customer service. The center uses sophisticated software that integrates internet and telephone technology. Customer information is saved for repeat orders and accurate deliveries.

Vocelli Pizza is expanding rapidly. “Franchisees are attracted by our business model, award-winning product, low start-up costs, and extensive menu,” said Powers. In addition to traditional pizzas, Vocelli Pizza offers gourmet pizzas, panini subs, insalatas, stromboli, breadsticks, bruschetta, wings and even cannoli for dessert.

Vocelli Pizza is headquartered in Pittsburgh, PA and has been in operation since 1988, offering carry-out and delivery service seven days a week from 140 locations. The company offers area development packages to qualified franchisees.

Web site:

Archives, Pizza News