In-House call centers (Your staff).  Maintain control, and get the calls off the front counters.  For a small chain all you need is a large office at one location.  Cut labor hours up to 50% and/or shift labor to lower cost regions while increasing average ticket.  Eliminate the constantly ringing phones at the front counters!  Tight integration allows calls to overflow to stores, so you can choose when to staff the call center.
 
Out-Sourced call centers (other people’s staff).  The same tight integration, same detailed reports and call recordings in your hands, same ability to overflow back to the stores, but you let some one else hire and manage the staff.  We can provide this service to you or work with your existing call center provider.