Sponsored by Ladle
A great pizza brand doesn’t just live or die by its dough—it’s held together by its operations. For fast-growing restaurant concepts like Score Pizza, managing multiple locations means juggling dozens of moving parts: from inventory tracking and labor scheduling to customer orders and location specific performance data.
That’s where Ladle steps in, helping operators replace chaos with clarity. Designed to simplify back-of-house management, Ladle gives multi-unit brands real-time visibility and consistency they need to scale with confidence. And in today’s restaurant landscape, that matters more than ever. According to Datassential, over 60 percent of restaurant leaders cite operational inefficiencies as their biggest barrier to growth—a number Score Pizza was determined not to be a part of.
Score Pizza, known for its stone-fried pizza, faced several operational gaps and challenges before implementing Ladle. “Our key challenge was brand dilution, and working with our franchisees to ensure that there was consistency within our operation and that all guidelines, protocols, and procedures were in full effect,” says Gabby Arvanitis, director of operations at Score Pizza. “With multiple locations, each store was adapting materials slightly differently, which led to small but noticeable inconsistencies. We wanted a tool that could bridge that gap, cut down on follow-up emails, and keep audit results focused on facts, not personal interactions.”
After meeting the founder of Ladle at the Restaurants Canada show, Arvanitis realized this was the product Score Pizza needed. “Implementation was a very simple process as the Ladle team took our previous audit spreadsheets and used them as a template for the software,” she says. “We then rolled that out across all locations.”
Ladle has proved to be a huge time saver for Score Pizza’s operations manager, allowing them to house their notes, scores, and audit photos all in one place. “For our franchisees, especially those in multi-unit operations, they are able to see the consistency of our auditing practices and access any action items easily,” Arvanitis says.
Several features of Ladle have been extremely valuable for Score Pizza’s day-to-day operations. “The ability to standardize audit modules, track completion rates, and update content in real time has been a game changer,” Arvanitis says. “It saves time, reduces errors, and ensures everyone, whether they’re new franchisees or seasoned, has access to their results. It also allowed all key stakeholders to see audit photos and scores immediately, which allows the franchisees to make corrections more quickly. “
For Score Pizza, Ladle has become both a digital tool and a foundation for growth. By unifying processes, improving communication, and ensuring every location upholds the same standards, the brand has been able to scale without sacrificing consistency or quality. “Having an all-in-one auditing tool is a great resource to have for a scaling franchise,” says Arvanitis, “It has helped us increase audit scores, reduce time spent on reporting, and streamline action items.”
To learn more about how Ladle can help your brand scale with consistency and confidence, visit its website.
By Abby Winterburn
