Vancouver, BC (PRWEB) June 20, 2012
SUTUS, the leading technology specialist for the pizza franchise industry, today announced that its single-platform telephony, data and networking solution is now being used by over 10,000 franchise users across North America. Custom-engineered for the franchise industry, the company’s Business Central solution delivers a range of integrated features that enable franchise locations to boost sales, improve customer experience and cut costs.
SUTUS’ customers now include the leading pizza brands in North America. Its technology, which has won multiple industry awards, not only improves franchise location marketing and customer experience but also enhances head office insight, management and support capabilities across all franchise sites.
Shawn Chute, COO of SUTUS, commented, “Our month-over-month growth in this vertical is exciting. The main reason we are seeing such success is our solution has been built with pizza franchisees, for pizza franchisees and the result transforms IT and telephony into measureable business advantages. The SUTUS Business Central is user-friendly, improves revenue, costs and customer-focused activities and can be rolled out across multiple sites quickly and easily.”
Some of the key features and benefits delivered by the SUTUS solution include:
-Successful marketing through an advanced on-hold messaging system
-Reduced caller frustration with call sequencing to ensure customers are answered in the same order in which they called
-Faster service with call reporting – making sure staff provide quicker answer times and don’t place customers on hold
-Improved customer service by using call recording to improve staff training
-Happier customers and faster delivery times with customer callback – a unique value add that automatically calls customers to let them know their pizza has been dispatched
-Better decision making, marketing and operations with a suite of multi-location networking and management features
SUTUS is a leader and innovator in franchise communications solutions enabling franchisees to transform their IT and telephony into a platform that generates higher sales, improves the customer experience and reduces operating costs. Headquartered in Vancouver, Canada, SUTUS works with some of the most successful franchise brands in the world at both the corporate and franchisee level integrating key business-performance drivers with customer and operational data to help implement best practices across the franchise.
The company’s Business Central platform, which has won eight industry awards for innovation and product excellence, is an affordable, enterprise-quality franchise solution developed specifically for franchises whose business relies on exceptional phone-based customer interaction.
Customized by SUTUS for each franchise business model, the single platform combines flexible technology to deliver sales, marketing, operating and business management benefits. Advanced messaging options, call recording, customized reporting, LiveCoach, and remote fleet management features translate directly into improved operational delivery and profit.
The SUTUS platform serves as the backbone for other franchise operating tools allowing alarms, security cameras, POS and GPS systems to plug-and-play seamlessly ensuring an integrated franchise business tool.