PHOENIX, Dec. 11, 2006 – ­Formal training for employees results in increased job satisfaction and morale, increased employee motivation, increased efficiencies in processes resulting in financial gain, reduced employee turnover and enhanced company image, according to

To help independent restaurant owners achieve these same kinds of results, David Scott Peters, restaurant expert and coach, has released a new program for independent restaurant owners in need of employee training tools. FULL SERVICE Restaurant Position Manuals and Employee Templates is a complete curriculum for restaurant owners to use in training for key positions within their restaurants.

Most independent restaurants don’t have the benefit of a human resources department that can outline the duties, expectations and goals of every restaurant employee. And in most cases, the owner is the human resources department ­ and the CEO, CFO, COO, CIO, bus boy, cook, inventory manager, etc. Yet when employees know exactly what is expected of them, what their job duties are and how they will be evaluated, most perform above expectations from the beginning.

“So many of the restaurant owners I meet are just filling positions as they come open because there hasn’t been time to develop an employee training program,” said Peters. “Yet, if they had an employee training program, they would be able to keep their employees and reduce their turnover, stopping the vicious cycle.”

To develop the program, Peters partnered with Tracy Yandow of The Manual Solution, a professional documentation writing and instructional design service, to create this one-of-a-kind product for independent restaurant owners. FULL SERVICE Restaurant Position Manuals and Employee Templates is a fully customizable training program that includes eight position manuals, job descriptions, tests, performance evaluations and a trainer’s guide.

“We looked at each position within the restaurant, set measurable performance standards and developed comprehensive step-by-step training manuals for each position.” Yandow said. “This product has already been receiving high praise from restaurant operators, saying things like, ‘it’s so easy to use,’ ‘we are so much more confident that our new employees know what to do,’ and, ‘I wish we had this years ago when we first opened.'”

FULL SERVICE Restaurant Position Manuals and Employee Templates is available at an introductory price of $1,897, while the estimated cost of replacing just one hourly employee ranges from $1,200 to $2,000.

“If a restaurant owner is able to keep just one employee using this training system, he will have made his money back,” said Peters. “But I know he’ll keep a lot more than one employee, making this a very worthwhile investment.”  

David Scott Peters is the founder of Smile Button Enterprises, LLC, an independent restaurant coaching and training company, and is known as the SMART Systems guy who can walk into any restaurant in the United Stated and find you $10,000 in undiscovered cash before he hits the back door… Guaranteed. For more information about David Scott Peters, please visit

The Manual Solution provides a wide range of documentation and operational solutions to companies across the nation. From training and operations manuals to business management resources, The Manual Solution is THE solution when it comes to creating results-oriented effective documentation. For more information, please visit

Archives, Pizza News