Sponsored by PizzaCloud
The restaurant industry is a whirlwind of challenges, and pizzerias often find themselves at the center of the storm. From managing high customer expectations to juggling orders across multiple platforms, staying competitive requires innovative solutions. Enter services like PizzaCloud, which leverage advanced phone and SMS technologies to help pizzerias streamline operations and connect with customers effectively.
According to Datassential, text messaging is rapidly gaining traction in the restaurant space, with nearly 80 percent of consumers expressing interest in receiving SMS updates from their favorite eateries. For pizzerias, where timely communication is crucial, adopting text-based solutions isn’t just a convenience—it’s a game changer for cutting through the chaos and staying ahead of the curve.
Text messaging boasts an impressive 90 percent read rate within just 10 minutes–towering over emails, which see only an 18 percent open rate and are often overlooked for days. “The urgency of text messaging is immediate,” says John Scully, CEO of PizzaCloud. “People read texts right away, whereas with email, the response is much slower, if it happens at all.”
PizzaCloud, now partnered with nearly 2,000 restaurants, offers a full suite of services designed to help restaurants, particularly pizzerias, streamline operations and increase efficiency. Their IP phone service eliminates busy signals, provides call recording, call queuing, auto-answering features, and supports on-hold music and upsell message loops.
Caller ID integration with POS systems ensures smooth operations, while detailed call reports enhance performance tracking. For internet reliability, their cellular backup internet kicks in automatically during outages, keeping phones, credit card processing, and web orders functional without interruption.
Additionally, their text messaging service enables restaurants to push online ordering, send upsell messages, and communicate directly with staff through group texts. These solutions collectively help businesses stay connected, prevent order losses, and maximize revenue.
The platform offers a self-service portal, but for those who need assistance, their team is available 24/7 to help design the most effective campaigns. “We aim to offer the best of both worlds. Restaurants can manage everything on their own, or we can guide them through the process,” Scully says.
Automated campaigns are another valuable core feature of PizzaCloud, allowing restaurants to schedule texts based on slow times or special promotions. Some even send humorous, light-hearted messages rather than relying on promoting coupons and sacrificing profits. “One of our users sent a message reading, ‘Did you know it’s not a felony to eat pizza on Monday? Order now!’ These messages are fun and engaging, not overly salesy, and people respond to them just as well as coupon offers,” Scully says.
In an industry as fast paced and competitive as the restaurant business, tools like PizzaCloud are revolutionizing the way pizzerias operate. By combining reliable phone services, seamless text messaging, and robust internet backup solutions, PizzaCloud empowers pizzerias to stay connected with customers, streamline operations, and boost revenue.
To learn more about PizzaCloud’s messaging services, visit pizzacloud.net.
