The second-annual PMQ Pizza DELCO Report is a deep dive into mystery shopping transactions conducted by research firm partner Intouch Insight. The report measures how 10 of the largest pizza chains in the world perform, across a variety of metrics, in delivery and carryout transactions. The report is based on over 600 mystery shops, evenly split between 10 different brands. The findings, we hope, will help independent operators refine their own DELCO operation—and beat the chains at their own game.

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