According to a press release, restaurant operators can add an extra level of customer service with the e-mail order confirmation feature in the Phoenix Point-of-Sale system. This capability is available in the newest release of the Phoenix POS software.
When taking an order, the system prompts cashiers to ask for the customer’s e-mail address, which is saved in the customer database. Phoenix POS automatically sends an electronic copy of the receipt to the customer. The system can also send another confirmation when the order is assigned to a driver.
“We are very excited to offer this new feature to our community of Phoenix users,” says Duessa Holscher, FireFly’s director of product development. “It’s a simple thing with huge customer-service benefits. Customers can feel confident about the service they are receiving, and store employees won’t have to face a barrage of ‘Where’s my order?’ phone calls. Plus, all those e-mails that Phoenix saves can be used for future marketing promotions.”
“The e-mail confirmation of receipts is truly a breakthrough for our industry, especially the way Phoenix is set up,” says Moe Taleb of Zig Zag Kitchen in Chicago, Ill. “The system requires the staff to ask customers if they would like an e-mail confirmation, assuring the customer that the order has been placed correctly. On a daily basis, we gain five to eight new e-mails from 90 to 120 calls.”
Taleb says corporate customers use their e-mail confirmations to complete expense reports. For the catering portion of their business, the feature ensures the customer and restaurant both have the correct date and time of the event. “E-mail order confirmation gives our small catering company a professional image,” he says.
Using Web Technology for Greater Convenience and Service
Integrated e-mail features are just one advantage of the Web-based technology on which Phoenix POS is based. In addition, Phoenix offers complete integration with multiple online order providers; instant, real-time access to manager alerts; sales and labor data via your mobile phone’s Web browser; and schedule notifications to employees via text message.
“Because the Phoenix POS system is based on a current, Web-oriented technology, we can incorporate these convenience features that really enable owners to get away from the restaurant, manage multiple locations more efficiently, and service their customers more effectively,” Holscher says.
About FireFly Technologies
FireFly Technologies develops, markets, and supports the Phoenix Point-of-Sale system, a full-featured delivery, table-service, and multi-store management solution that goes beyond the ordertaking and cash management capabilities of traditional POS systems. With thousands of installations across the country, FireFly has been named to the Inc. 5000, an “elite” list of the nation’s fastest-growing private companies. Contact FireFly at 866-678-6781 or visit www.fireflypos.com.
