Domino’s Team New Bedford announced on April 11 that a business communications “Safety and Security Hotline” developed for them by Unified Office, Inc. has provided them with additional driver safety features. Team New Bedford deployed Unified Office’s hybrid cloud-based managed service communications and IoT services along with advanced business analytics in 2016.

“Unified Office goes above and beyond the call of duty with their innovation and their ability to improve our business and the safety of our employees,” said Nelson Hockert-Lotz, Chief Excellence Officer, Domino's Team New Bedford. “Our thanks go out to Unified Office, our business communications provider who worked with us to design a great system for the Team New Bedford Safety and Security Hotline. Having a local Safety and Security hotline is a clear competitive advantage.”

“Nelson Hockert-Lotz is a forward thinker and he asked us to develop this service because he is truly concerned about the safety of his employees and his community,” said Ray Pasquale, Founder & CEO of Unified Office. “This is yet another example of our philosophy of using best of breed, open systems that can be easily customized to meet the material needs of any business. Because there is so much flexibility in Total Connect Now℠, when customers come to us with great ideas like this we, unlike other providers, are able to quickly implement them and do so at scale.”

Domino’s Team New Bedford uses the dedicated Unified Office Security Hotline to encourage the public to notify the franchise office immediately of Safety and Security issues, lost hot bags, driving complaints, even information on a potential robbery or crime targeting a team member. The hotline calls go directly to the franchisee, or to a virtual answering machine that immediately emails the franchisee and all Store Leadership Team members with a voice recording and caller ID information.

“This Unified Office system allows us to handle safety and security situations in real time, no matter where we are,” said Hockert-Lotz.  “Recently, we had a hot bag full of pizzas stolen from a delivery driver.  When someone linked to the suspect called the Safety and Security hotline to return the hot bog for a free pizza, we were able to provide local police with the voice recording and caller ID information within the hour. Our immediate response enhances our relationship with local police, improves their response, and allows us to dissuade others from copycat robberies."

As a part of its Total Connect Now℠ offering, Unified Office (UO) provisioned a separate communications hotline service that rings in multiple locations as determined by store management. UO is able to do this because of their unique hybrid cloud-based managed service in conjunction with an on-premise device utilizing their always on fault tolerant HQRPTM cloud-based transmission network.

“Rather than forcing businesses to adapt themselves to an inflexible rigid architecture, we develop custom communications solutions that help them grow their top and bottom line, meet compliance requirements, and even protect their employees. We can do all of this at scale for thousands of businesses anywhere in the world,” Pasquale added.

Total Connect Nowsm is an easy to use managed communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools for the SMB or franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, all accessible remotely via the Visual Performance Suite’s web-enabled Manager’s Portal.

About Domino's Pizza®

Founded in 1960, Domino’s Pizza is the recognized world leader in pizza delivery, with a significant business in carryout pizza. It ranks among the world’s top public restaurant brands with a global enterprise of more than 13,800 stores in over 85 markets. Domino’s had global retail sales of nearly $10.9 billion in 2016, with more than $5.3 billion in the U.S. and more than $5.5 billion internationally. In the fourth quarter of 2016, Domino’s had global retail sales of nearly $3.6 billion, with over $1.7 billion in the U.S. and over $1.8 billion internationally. Its system is comprised of independent franchise owners who accounted for over 97% of Domino's stores as of the fourth quarter of 2016. Emphasis on technology innovation helped Domino’s reach an estimated $5.6 billion in global digital sales in 2016, and has produced several innovative ordering platforms including Google Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and text message using a pizza emoji. In late 2015, Domino’s announced the design and launch of the DXP®, a purpose-built pizza delivery vehicle, as well as Piece of the Pie RewardsTM, its first digital customer loyalty program.

About Unified Office

Unified Office, Inc. is a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office’s Total Connect Now℠  service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office’s unique adaptive Highest Quality Routing Protocol™ (HQRP) for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant broadband links.

The Unified Office Visual Performance Suite™ and IoT service platform provides a real-time view of changes in operational performance levels and actionable intelligence for SMBs, store managers and owners, enabling them to readily determine real-time business performance, take immediate actions, and apply continuous operational improvements. This results in higher customer satisfaction, increased customer retention, and increased revenues and profitability. For more information visit


Cathy Clarke
CNC Associates
Ph.: 508-833-8533

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