Westfield, NJ – The Council of Hotel and Restaurant Trainers (CHART) today announced details of its upcoming Hospitality Training Conference, scheduled for March 1-4, 2008 at The Depot Hotel, Minneapolis, Minnesota. This 75th semi-annual event is the premier gathering of hospitality training and human resource professionals, who meet to network together, share best practices, learn from keynote speakers and participate in interactive educational sessions.


Pre-conference Workshops – Saturday March 1


Attendees choose from several workshops, as well as have the opportunity to take the American Hotel and Lodging Association Educational Institute (AHLAEI) Certified Hospitality Trainer (CHT) Review and Exam. In addition, first time attendees will have the chance to be part of an orientation to get them connected and show how they can make the most of their experience at the conference.


·        Terrence Donahue, National Restaurant Association Educational Foundation (NRAEF), will present “Defining the Role and Purpose of Training in Your Organization: Creating Clarity and Value as a Strategic Business Partner

·        The Elliot Leadership Institute will present “Communication Champion”

·        TJ Schier, Incentivize Solutions & podTraining will present Presentation Skills: Mixing the ‘Stuff’ with the ‘Fluff’”


The conference will feature 3 inspiring keynote speakers; one each day March 2-4.


Sunday March 2

“Top Performer: A Bold Approach to Sales and Service” will be presented by Carr Hagerman, author, film-maker and long-time street performer who will introduce participants to the language of natural energy. Drawing on over three decades of performance experience, he will demonstrate how to use the skills, creative innovation and the flexibility of a street performer to build more energy and enthusiasm into any training program.


Monday March 3

iTrain, You(Tube) Train, Wii-Train, presented by TJ Schier, Incentivize Solutions/
podTraining. TJ will help point the way to training of the future, leveraging the current generation’s strengths and learning styles to bring a whole new meaning to ‘experiential’ learning – and driving dramatic results.


Tuesday March 4

Confidence at the Speed of Laughter: Leaving your Creative Footprint will be explored by Kate McEwen, Brave New Workshop.  She will share the concepts behind improvisation to improve one’s ability to influence others and win support for their ideas.


Throughout the three day conference, CHART’s signature member breakouts will provide intimate working sessions with practical, useable takeaways. Attendees can attend sessions from any of the tracks. Tracks and titles include:


Track #1 – Trainer

Philanthropy That Rocks – Jim Knight, Hard Rock International – An interactive session designed to highlight best practices for creating and effectively maintaining a strong, company-wide philanthropic culture.


Test Writing 101: Making the Grade – Monique Donahue, AHLAEI – Puzzled about how to create effective tests that measure the knowledge and performance areas that matter the most?  Learn the do’s and don’t’s of exam writing.


Track #2 – Manager

Employment Assessments – Profit Potential Indicators? – Bill Carmichael, Back Yard Burgers – Companies look for any competitive margin that will help push adverse labor trends downward. Some restaurant companies have discovered that pre- and post-employment assessments are important indicators of the organization’s profit potential.


Training Design and Delivery at New Restaurant Openings – Greg Witmer, Ninety Nine Restaurants – Experience the thought process of opening a new restaurant in this interactive session designed to replicate the “make it or break” it work of training for new unit success.

Track #3 – Instructional Designer

The Write Stuff II: Clear, Engaging Presentations – Donna Goldwasser, Goldwood Partners LLC – In this session, attendees will learn to build engaging, focused

presentations, whether speaking to an audience of thousands or delivering a workshop for fifteen.


An Introduction to Learning 2.0 and its Impact on Foodservice Operations – Jim Javenkoski, NRAEF – A look at collaborative “workflow learning”, the “why” behind the latest thinking in E-Learning enabled technologies that tailor learning to the individual and the real business needs.


Track #4 – Executive / Leader

The REAL Path to Success for Emerging Leaders: Emotional Intelligence! – Richard Fletcher – Zaxby’s Franchising, Inc. – What makes someone a top performer or effective leader? Explore the area of Emotional Intelligence (EI) and its significance in predicting success at work.


Conspicuous Leadership – Jeff Portwood, Goldwood Partners LLC – Good managers can make things happen when they are present.  See how truly effective leaders drive positive behavior and results even when they are away. 


Assistant Manager Development: Preparing the Next Generation of General Managers – Kat Cole, Hooters of America Inc.  Do you have strategic assistant manager development classes and criteria that progressively build skill sets required to transition from assistant manager or AGM to general manager?  If not, learn from one of the industry’s best trainers.


In addition to the learning sessions, attendees will participate in the 10th semi-annual Community Service Event off site to work side by side giving back to the host community of Minneapolis. Attendees will also have the chance to visit one-on-one with top training resource vendors during the Resource Gallery trade show, where only CHART member-recommended solutions suppliers exhibit.


To download the CHART Minneapolis Conference brochure or to view the full agenda with descriptions and photos of presenters, as well as register visit http://conference.chart.org/


Early Registration Fee: On or before Feb 1st

$695 Member                          $820 Non-Member

Late Registration Fee: After Feb 1st

$800 Member                          $925 Non-Member

On Site Registration Fee

$900 Member                          $1025 Non-Member


One Day Registration

$300 Member/Non-Member   $100 Student


For more information, please call 312-405-2634, email lmarovec@ameritech.net or visit www.chart.org.

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