Pizza News

Making critical feedback productive

Delivering critical feedback without causing defensiveness can be stressful, yet the demand placed on an owner or manager often requires painful confrontation – painful for the owner or manager as well as the employee. But does it really have to be that difficult? It's 3:30 in the afternoon on a … More

Pizza News

Wealth transfer secrets for pizzeria owners!

Supposedly, F. Scott Fitzgerald was waxing eloquent on his fascination with the wealthy. "The rich are different than us" opined Scott…Earnest Hemingway is reported to have shot back, "Yeah, they have more money!" Once you've managed to get your fortune, you need to take care in passing it on to … More

Pizza News

At the register

The Good Modern consumers often seek businesses that offer the opportunity to pay with credit card because of the benefits associated with rewards programs, convenience and lack of cash-on-hand. Surveys have shown that consumers tend to order more (studies by VISA show a 20-30 percent increase compared with cash), increasing … More

Pizza News

Ask Joey

QUESTION: What effect have wings and tenders had on the pizzeria industry and how do you suggest operators market them? ANSWER: Wow. This is a question that really hits home with me. I can honestly say the development of these items has been integral in the success and development of … More

Pizza News

America's top ten pizzerias

We here at PMQ give you a report on the pizza industry each year according to increases and decreases in sales, units and other trends related to the selling of pizza from the year before. When doing my daily research for the best news related to pizza, I stumbled across … More

Pizza News

And the winners are…

We've begun the search for America's best pizza makers, dough stretchers and tossers, and pizza chefs. Three of our Acrobatic team members were selected to lead the United States to World Pizza victory at the Western Foodservice and Hospitality EXPO Aug. 2-4 in Los Angeles. Michael Shepherd, owner of Michael … More

Pizza News

What your "bean counter" needs to know

Have you ever been totally irritated with your accountant? You thought that the "bean counter" could surely find better things to do than ask such detailed questions that consume your valuable time. Well, let this "bean counter" give you a few good reasons to pay more attention to the details … More

Pizza News

Employment liability suits

Recent U.S. federal statutes make you, as an employer, responsible for compliance with a host of "employment related" regulations. The federal government and the court system is quite serious about this one. If you run afoul of the regulations you can be held liable. You make hiring and firing decisions … More

Pizza News

Using pyramids to plan promotions

Everyone wants to find an edge over the competition. Marketing departments tell operations folks that success always comes back to the "Five P's" of Promotion, People, Place, Product, and Price. Unfortunately, in times of tough economic conditions, the promotions piece is often the very first investment to go. This is … More

Pizza News

Ask Joey

Almost everyone in the pizza industry knows the Todaro family and La Nova's Pizza from Buffalo, New York. They have the busiest pizzeria in America. (Read their stories online at www.pmq.com/lanova_pizza_before.shtml and www.pmq.com/mag/2002winter/lanova.shtml). After speaking with Joey Todaro, he agreed to share some of his knowledge in a regular column … More

Pizza News

How to hire top performers

Every restaurant owner wants the best of the best on his or her payroll. However, despite the downturn in the economy, top performers are still a challenge to find, interview, hire and keep. This article is about what you can do to more effectively interview and hire top-notch people. It's … More

Pizza News

Ringing in the sales

Answering the telephone may sound simple, but did you know that one rude or inexperienced telephone person could turn away thousands of dollars in business? Just because phone contact is not face to face, it does not mean that delivering unsurpassed guest service is a lesser priority. A well-trained crew … More