Why should you consider adding subs or sandwiches to your menu? Offering more than pizza gives customers another reason to eat at your restaurant more than once a week. Sandwiches are also fast, a staple for lunchtime crowds and one of the best performing categories in the QSR segment. In … More
Pizza News
Pizza power 2003
Pizza Power 2003 – Pizza Industry Annual Report It's that time of year again when PMQ crunches the numbers to see how the pizza industry has performed in the past year. There is some good news and bad news, so without delay, let's jump right in and see what the … More
Pizza News
Making critical feedback productive
Delivering critical feedback without causing defensiveness can be stressful, yet the demand placed on an owner or manager often requires painful confrontation – painful for the owner or manager as well as the employee. But does it really have to be that difficult? It's 3:30 in the afternoon on a … More
Pizza News
Wealth transfer secrets for pizzeria owners!
Supposedly, F. Scott Fitzgerald was waxing eloquent on his fascination with the wealthy. "The rich are different than us" opined Scott…Earnest Hemingway is reported to have shot back, "Yeah, they have more money!" Once you've managed to get your fortune, you need to take care in passing it on to … More
Pizza News
Ask Joey
Almost everyone in the pizza industry knows the Todaro family and La Nova's Pizza from Buffalo, New York. They have the busiest pizzeria in America. (Read their stories online at www.pmq.com/lanova_pizza_before.shtml and www.pmq.com/mag/2002winter/lanova.shtml). After speaking with Joey Todaro, he agreed to share some of his knowledge in a regular column … More
Pizza News
Earning respect and opening doors
Most everyone knows what the "snowball effect" is. It's when one little thing gains momentum and grows, picking up more volume as it moves. The snowball effect is pretty much the only way to explain what has happened with the U.S. Pizza Team. Not only has the team grown, it … More
Pizza News
What your "bean counter" needs to know
Have you ever been totally irritated with your accountant? You thought that the "bean counter" could surely find better things to do than ask such detailed questions that consume your valuable time. Well, let this "bean counter" give you a few good reasons to pay more attention to the details … More
Pizza News
Employment liability suits
Recent U.S. federal statutes make you, as an employer, responsible for compliance with a host of "employment related" regulations. The federal government and the court system is quite serious about this one. If you run afoul of the regulations you can be held liable. You make hiring and firing decisions … More
Pizza News
Using pyramids to plan promotions
Everyone wants to find an edge over the competition. Marketing departments tell operations folks that success always comes back to the "Five P's" of Promotion, People, Place, Product, and Price. Unfortunately, in times of tough economic conditions, the promotions piece is often the very first investment to go. This is … More
Pizza News
How to hire top performers
Every restaurant owner wants the best of the best on his or her payroll. However, despite the downturn in the economy, top performers are still a challenge to find, interview, hire and keep. This article is about what you can do to more effectively interview and hire top-notch people. It's … More
Pizza News
Ringing in the sales
Answering the telephone may sound simple, but did you know that one rude or inexperienced telephone person could turn away thousands of dollars in business? Just because phone contact is not face to face, it does not mean that delivering unsurpassed guest service is a lesser priority. A well-trained crew … More
Pizza News
At the register
Did you know that most inside thefts are completed in the first 90 minutes of the cashier's shift? That way, they have plenty of time to find the right opportunity to pocket the money. Top ways money is stolen from the register Cashier doesn't ring up the sale, but takes … More