From the Editor

How to make friends with millennials

George Orwell once wrote, “Every generation imagines itself to be more intelligent than the one that went before it and wiser than the one that comes after it.” In the 1960s, they called it “the generation gap.” It was believed that hippies would turn the world into either a … More

From the Editor

5 Proven Ways to Earn Customer Loyalty

If your sales have been dragging for a while now, it may be time to rethink your overall marketing strategy. If you’ve never really had a marketing strategy—if you’ve always believed that word-of-mouth alone was all you’d ever need to succeed—it’s time to reconsider. Fortunately, a customer relations campaign … More

From the Editor

Don’t become a political casualty in 2016

We all know politics is an ugly business. Some believe it’s gotten uglier in recent years, but history suggests otherwise. In America’s early days, political operatives defamed one of our most respected presidents, alleging that if Thomas Jefferson won the 1800 election, “murder, robbery, rape, adultery and incest will … More

From the Editor

Pizza giants fight FDA rule with 'Common Sense' legislation

Pizza chains are backing a bipartisan bill that would allow allow food purveyors that mostly deliver to provide calorie information online and through mobile apps instead of on in-store menu boards.   Foxnews.com reports The Common Sense Nutrition Disclosure Act of 2015, introduced in April by Rep. Cathy McMorris Rodgers, R-Wash., and Rep. Loretta … More

From the Editor

The Russians are coming—and bringing pizza with them!

Don’t let that fresh young face fool you. Fedor Ovchinnikov, founder of Russian pizza chain Dodo Pizza (dodopizza.ru)—and subject of this month’s cover story (“From Russia With Love,” page 38)—may be only 33, but he has become a leading light of capitalism in his homeland. PMQ publishers Steve and … More

From the Editor

Pizza isn’t just delicious—it’s also good for you.

Journalism once was largely a sober-minded affair—news departments at the networks actually lost money, but no one cared because they were performing a public service. Reporters and editors toiled over the wording of articles that might be seen as controversial or inflammatory and triple-checked sources for accuracy. Deadlines loomed, but … More

From the Editor

Is It Time to Overhaul Your Stone Age Website?

I spend a good bit of time online, checking out pizzeria websites and social media pages, and sometimes I get deeply discouraged. Online marketing is essential to success in the restaurant business, yet I see so many pizzeria operators handling it poorly. Worse, some still don’t have a website … More

From the Editor

Dreamers and Risk-Takers

We all make mistakes. I make three, maybe four mistakes before my first cup of coffee every morning. Once I get that jolt of caffeine, I have the energy I need to make even more mistakes. As error-prone as I am, though, I have never made the mistake of … More

From the Editor

Hot pizza, done fast in The River City

Cincinnati is generally considered a conservative American city, but it has embraced the newest wave in fast-casual pizza. According to Cincinnati.com, you can call it fast-casual, assembly-line, or “Chipotle-style,” but the restaurant format most closely associated with burritos is being adapted to other kinds of casual food. Several national chains have made … More

From the Editor

Marketing is Still Our Middle Name

Our newer readers may not know this, but PMQ once stood for Pizza Marketing Quarterly, back when we published only four times a year. Marketing, in other words, was our middle name. (Some of you probably thought it was Harold. An honest mistake. We look like a Harold.) Over … More