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TABLE OF CONTENTS
 | Banned in Vegas |
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| Lanova Does it Again! |
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| Pizza in Ireland |
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| Customer Profiling, Makes Customers Happier |
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HotBags . . . Turning up the Heat on Delivery and HotBag Manufacturers |
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| Do Your Customers Hang On or Hang Up? |
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| Staying Focused On What's Important |
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| Earn More Dough by Making Some Bread . . . sticks |
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| Cause-Related Marketing |
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| Email Marketing, Part I |
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| Email Marketing, Part II |
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| The Dirty Little Secrets about "Delivery Liability" |
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| Overtime: To Pay or Not to Pay |
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| Marketing Movents of Magic & Misery |
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| Dino's Eggplant Pizza |
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| Employee Theft |
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| Choosing a New Location |