Edit ModuleShow Tags

Who is Responsible for Third-Party Delivery Drivers?

Protect your pizzeria from legal action by understanding how to work with third-party contractors.


An increasing number of pizzeria operators are using third-party delivery drivers.

PMQ wanted to know more about how the legal system views third-party contractors and who is liable if an accident happens during a pizza delivery.

We reached out to Jonathan Mazer, a partner at Schlam, Stone & Dolan in New York City, who advises, “If you plan to use independent contractors in any capacity, have a written agreement, make sure the contractor understands their status and follow best practices in managing the relationship. Don’t end up as a defendant in a car accident case or worker misclassification suit without being prepared.”

Mazer went on to provide additional details concerning contracts, proof of a third-party claim, and liability. 

PMQ: Before working with a third party, what are some ground rules an operator should consider?

Jonathan Mazer: Restaurant operators should ask an attorney to draft or review any proposed independent contractor agreement. They should discuss the agreement with the independent contractor to make sure the relationship is clear on both sides. Operators should learn best practices to manage the relationship from the start

RELATED: The secret to better pizza delivery starts with better drivers.​

PMQ: Is a contract/agreement usually standard? Does the operator or third-party usually provide one, and what should be included?

Mazer: Independent contractor agreements should be tailored to the nature of the operations and relationship involved; therefore, they can vary significantly. Plus, they should be consistent with the legal precedents for independent contractors in that state. Once a form of agreement suitable for the business is created, it may be used with more than one contractor who occupies the same or a similar role. A trusted attorney should be involved in drafting such agreements, and determining when their use is appropriate.

PMQ: What is usually required of the operator to hire a third-party?

Mazer: In an independent contractor relationship, management pays the contractor for the work completed, according to the terms of the agreement. Restaurant owners limit certain taxes and labor expenses; they avoid many employee-related expenditures, such as worker’s compensation insurance, unemployment insurance and health insurance, among other expenses. However, if the worker’s classification is challenged, management will want to have proof, in the form of a written agreement with the worker, and records showing the relationship was managed in a manner consistent with the agreement.

PMQ: If a third-party delivery driver is hired and an accident or worse occurs, who is liable?

Mazer: If the driver is an independent contractor and operating his own vehicle, and the restaurant can prove it, the restaurant generally is not deemed liable. If the driver is an employee or is driving a vehicle owned by the restaurant, the driver and the restaurant will both be liable for the driver’s negligence. In this instance, the plaintiff may focus enforcement efforts on the restaurant, which is likely to be perceived as a deeper pocket.

(Disclaimer: The information contained here is for information only. Please seek out advice from your own lawyer concerning individual circumstances.)


Mr. Jonathan Mazer, partner at Schlam, Stone & Dolan, has represented various ground transportation businesses in a variety of disputes before the courts and administrative tribunals. Many of these disputes concerned the independent contractor status of the worker affiliated with the dispatcher. This issue is being presented with increasing frequency by the growing number of gig economy workers who receive referrals for a wide range of jobs via phone apps.


The views and opinions expressed by PMQ contributors are their own.

Edit Module

Tell us what you think at or email.

Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags

Related Articles

660 Pizzas Made to Benefit Cancer Association

Spanish Initiative Raised Funds to Bring Joy to Children in Hospitals

Internet Commemorates the Man Who Spent Millions Worth of Bitcoin on Pizza

Nine years later, the Bitcoin Pizza Man is still famous.

Baking and Pastries Are On-Trend in Upcoming HostMilan Event

This year's event focuses on respect for tradition and new customer habits.

Pizzeria Waiter Returns $424,000 Check to Customer Who Didn’t Tip

Karma has a way of repaying, especially when a waiter is stiffed.

Denver Chef Thomas Garnick Wins $15,000 in Real California Pizza Contest

Winners from Chicago and Las Vegas took home $5,000 each in bake-off featuring Real California cheeses.

No Means No: Some Pizzerias Feel Violated by Third-Party Delivery

Think Tank users report their menus were posted without their consent.

Pizza Forum to Live-Bake Pies in Five Unique Ovens at Culinary Center

Premier event to feature best-in-class equipment, ingredients, instruction, and presentations.

Domino’s Unveils a New Pie: Hawaiian Spaghetti Pizza

This outlandish menu addition has a history in New Zealand.

U.S. Pizza Museum to Undergo Renovations, Expand Collection by 100 Pieces

The new collection will better feature the history of pizza in the U.S.

How to Make Third-Party Delivery Work For You in Any Market

Skeptics raise some good points, but veteran pizzeria owner Michael Androw explains why partnering with a third-party service just might do wonders for your restaurant.
Edit ModuleShow Tags
Edit ModuleShow Tags
Edit Module
Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags
Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags