Edit ModuleShow Tags

Yelp Explains How to Handle Negative Reviews

Yelp talks with PMQ at Chicago's National Restaurant Association show about how businesses can have more control over negative reviews.




PMQ's Heather Cray talks with Yelp at Chicago's NRA show.

Have you ever been frustrated by a negative Yelp review? Most business owners have at one time or another.

PMQ's digital media specialist Heather Cray searched out the Yelp booth during this month's 99th Annual Chicago National Restaurant Association (NRA) show in an attempt to get some answers.

It turns out that claiming your Yelp page can actually do a lot to help.

According to the Yelp representative Cray spoke with in this video, going to biz.yelp.com and claiming your page, you can respond to reviews publicly or through direct message..

And, the Yelp rep also mentioned in the video that 80% of reviews to the site are positive, as opposed to negative, as it can sometimes seem.

"Any review is important feedback for your business," he said. "Most consumers, if they're going online and writing a review, really want to be responded to."

Have you previously claimed your business on Yelp? Will you after reading this?

Want to watch more videos from NRA? Visit and like PMQ on Facebook.

Edit Module

Tell us what you think at or email.

Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags

Related Articles

660 Pizzas Made to Benefit Cancer Association

Spanish Initiative Raised Funds to Bring Joy to Children in Hospitals

Internet Commemorates the Man Who Spent Millions Worth of Bitcoin on Pizza

Nine years later, the Bitcoin Pizza Man is still famous.

Baking and Pastries Are On-Trend in Upcoming HostMilan Event

This year's event focuses on respect for tradition and new customer habits.

Pizzeria Waiter Returns $424,000 Check to Customer Who Didn’t Tip

Karma has a way of repaying, especially when a waiter is stiffed.

Denver Chef Thomas Garnick Wins $15,000 in Real California Pizza Contest

Winners from Chicago and Las Vegas took home $5,000 each in bake-off featuring Real California cheeses.

No Means No: Some Pizzerias Feel Violated by Third-Party Delivery

Think Tank users report their menus were posted without their consent.

Pizza Forum to Live-Bake Pies in Five Unique Ovens at Culinary Center

Premier event to feature best-in-class equipment, ingredients, instruction, and presentations.

Domino’s Unveils a New Pie: Hawaiian Spaghetti Pizza

This outlandish menu addition has a history in New Zealand.

U.S. Pizza Museum to Undergo Renovations, Expand Collection by 100 Pieces

The new collection will better feature the history of pizza in the U.S.

How to Make Third-Party Delivery Work For You in Any Market

Skeptics raise some good points, but veteran pizzeria owner Michael Androw explains why partnering with a third-party service just might do wonders for your restaurant.
Edit ModuleShow Tags
Edit ModuleShow Tags
Edit Module
Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags
Edit Module
Edit ModuleShow Tags
Edit ModuleShow Tags